Why is my system so slow?

There are a number of factors that can affect the speed and efficiency of your computer system when filing or retrieving documents:

• The amount of activity on the system affects all users.

• Filing in the morning is typically speedier than in the afternoon.

• All those files stored in your cache take up space, which affects speed, so from time to time you may want to clear out the files to free up space on your computer. 

How do I clear the browser cache?

Follow the instructions for the following browsers:

Internet Explorer

Mozilla Firefox

AOL

Why does my session freeze?

• If you find your session freezes after you hit “Submit,” try using the "Back" button to return to the previous screen. Then click on “Submit” again.

• If using the "Back" button does not work, then you need to restart your browser after clearing out the cache and begin a new filing session.